![]() ![]() Mac Problem: The drive icon does not appear on my desktop. ![]() When the computer awakes from sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear. LaCie drives conserve power by spinning down when you set your computer to sleep mode. Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep mode?Ī: Ignore this message since the drive remounts on the desktop despite the pop-up. See Optional Formatting and Partitioning. If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the drive to NTFS (Windows users) or HFS (Mac users). These characters include, but are not limited to: ? / \ :Ĭheck your files and folders to ensure that these characters are not in the names. Q: Did you get an "Error -50" message while copying to a FAT32 volume?Ī: When copying files or folders from a computer to a FAT 32 volume, certain characters in the names cannot be copied. ![]() Problem: I'm receiving file transfer error messages. Q: Is your computer's internal hard drive limiting transfer speeds?Ī: A computer with a low-performance internal hard drive can limit transfer speeds for external hard drives. Q: Does your computer or operating system support USB-C or USB 3.0?Ī: Confirm that your computer and operating system support USB 3.0. Otherwise, the USB-C device operates at the slower USB transfer rates. ![]() A USB-C device can only operate at USB-C performance levels when it is connected directly to a USB-C port or Type-A USB 3.0 port. Q: Is the drive connected to a USB 2.0 port on your computer or hub?Ī: If your drive is connected to a USB 2.0 port or hub, the inferior performance is normal. Q: Are there other USB devices connected to the same port or hub?Ī: Disconnect other USB devices and see if the drive's performance improves. If the drive is still not recognized, restart your computer and try again.Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.Check both ends of the USB cable and make sure that they are fully seated in their respective ports.Q: Are both ends of the USB cable firmly attached?Ī: Review troubleshooting tips for cable connections below: All users Problem: My file transfers are too slow. For additional support resources, go to LaCie customer support. For help setting up and using your LaCie hard drive, review the frequently asked questions below. ![]()
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